FAQS

Please see below for some of the questions we are frequently asked. If you have any other questions, please contact the team at Sellwood.

Are these attic ladders guaranteed?

Yes. Sellwood residential attic ladders are guaranteed for 10 years from date of purchase for residential use. Sellwood aluminium attic ladders are guaranteed for 5 years from date of purchase for commercial use. Foldaway attic ladders are guaranteed for 5 years from date of purchase for residential use.

Attic Ladder Warranty

How do I get a free 5 year exdended warranty?

Register your details for a FREE 5 Year Extended Warranty.

Warranty Registration

What can I store in my attic?

Most ceilings are suitable for light storage only. It is important to spread suitable flooring over the ceiling joists to take the load. If you are planning a new home, ask your architect, designer or builder about using ͚attic trusses͛ or ͚storage trusses͛ which are specially engineered to allow for extra weight. Keep in mind, you do not need to be able to stand up or walk in your attic to store things up there.

What can I store in my attic?

No. These stairs can only be operated from below. They are not designed to be closed from the top nor opened from the top. However if someone is accidentally trapped in the attic it is possible to lower the top section from the top and call for help.

Do I need to apply for a building permit to install an attic ladder?

No. An attic ladder only replaces the old manhole and freestanding ladder. The structure of the house is not affected if the ladder is installed in accordance with manufacturer͛s installation instructions.

Can I use my existing manhole?

Yes, but unless your existing manhole has been trimmed to the right size, which is unusual, it will need to be altered to make it the right size. Alternatively, a new hole will need to be made, which is the right size. Please refer to our specification table for opening sizes.

My existing manhole is in a cupboard and hard to get to. What do I do?

This will probably not be the best place to install the attic ladder. You will need to look for a new space to make a hole in the ceiling, for example in a hallway.

Can my attic ladder be made with a wider opening?

Yes, we can widen our Regular and Deluxe ladders to fit opening widths of 750mm and 850mm. There is an additional charge and an increased lead time.

Can my attic ladder be made with a shorter opening?

The Sellwood Q24 and M25 attic ladders have a required opening length of 835mm. They can usually fit between trusses positioned at 900mm centres. The openings on Regular and Deluxe ladders cannot be made shorter.

Can my ladder lid have a lock?

Yes. Ask our Technical Representative for details.

Can my ladder be fitted without using architrave?

Yes. It is not so easy to do this when fitting into an existing ceiling but is not difficult if the ladder is installed before the plaster board is fitted on a new home. Refer to our installation instructions.

Can I fit a hot water cylinder through the opening?

Some models yes. Check the dimensions of both the opening of your ladder and the cylinder you are buying.

I have a mezzanine floor and need access.

A Sellwood ladder may be installed into a mezzanine in the same way it is installed into a ceiling. If you require the ladder to fit to the edge of the mezzanine some other structural work will be necessary. Talk to our Technical Representative.

Can these ladders be used to go down to the basement?

No. These ladders can only be operated from below. They are not designed to be closed from the top nor opened from the top. However, if someone is accidentally trapped in the attic it is possible to lower the top section from the top and call for help.

I want to access my attic through a wall, not through the ceiling.

We sell the Fantozzi WE30 wall entry ladder imported from Italy. Contact us for more details.

Can I lock my kids up there?

No!